Frequently Asked Questions
Everything you need to know about your Western wardrobe and orders.
What is your return policy for cowboy boots?
We offer a 30-day return window for all boots, provided they are in unworn, original condition with all tags attached. Please try them on indoors on a carpeted surface to avoid scuffing the soles.
How long does shipping take within the United States?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your Western gear sooner for an upcoming event.
Do you offer hat shaping or customization services?
Yes, we provide professional hat shaping services at our physical store locations. For online orders, hats are shipped in their original manufacturer shape to ensure they arrive safely.
How can I track my order?
Once your order is processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
Are the leather products genuine?
Absolutely. Starr Western Wear prides itself on offering high-quality, authentic leather apparel and accessories from the most trusted brands in the industry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.